Terms of Service

Her New Obsession | Beautiful Finds. Everyday Luxuries.

Welcome to a Beautiful Shopping Experience

Welcome to Her New Obsession. We're delighted you've chosen to explore our thoughtfully curated collection of beautiful finds and everyday luxuries.

These Terms of Service explain the conditions that apply when you browse our website, place an order or use our services. By accessing or purchasing from our boutique, you agree to these terms, subject to your rights under applicable law.

Please take a moment to review them before making a purchase.

1. About Our Boutique

Her New Obsession is an online boutique offering a curated selection of home décor, lifestyle accessories and other thoughtfully chosen products.

Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products and services.

2. Shopping With Us

When placing an order, you agree to provide accurate, complete and current billing, contact and delivery information.

You are responsible for reviewing your order details before completing checkout.

We reserve the right to decline or cancel orders where reasonably necessary, including when a product is unavailable, payment cannot be verified or an order appears fraudulent. If payment has already been collected for a cancelled order, we will arrange an appropriate refund.

3. Product Details & Availability

We make reasonable efforts to present our products accurately through descriptions, photographs and specifications.

Please note that colours may appear slightly different depending on your screen settings. Lifestyle photographs may include decorative accessories that are not part of the product being sold.

Product availability may change, and we reserve the right to update our collections, descriptions and prices without prior notice. Changes will not affect orders already accepted, except where permitted by law.

4. Pricing & Payments

Unless otherwise indicated, prices displayed on our website are in Canadian dollars (CAD).

Applicable taxes and shipping charges will be displayed during checkout before you complete your purchase.

Payments are processed through the secure payment services made available by our ecommerce platform.

We do not guarantee that every payment method will be available for every transaction.

5. Shipping & Delivery

We aim to make receiving your beautiful finds a smooth and enjoyable experience.

Our standard shipping offer is:

• Complimentary standard shipping on eligible orders of C$20 or more.

• C$4.00 standard shipping on eligible orders under C$20.

Our estimated standard delivery timeframe is 8–12 business days, subject to processing times, destination, product availability and shipping conditions.

Delivery estimates are not guarantees. Orders containing multiple products may arrive in separate packages.

Please refer to our Shipping & Delivery Policy for complete details, including any applicable destination restrictions.

6. Returns & Refunds

We want you to feel confident in every purchase.

Eligible change-of-mind returns may be requested within 30 days of delivery, provided the item meets the conditions in our Returns & Refunds Policy.

For change-of-mind returns, customers are responsible for arranging and covering return shipping.

If an item arrives damaged, defective or incorrect, please contact us so we can arrange an appropriate resolution in accordance with our policy and applicable law.

7. Order Changes & Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible.

We will do our best to assist. However, once an order has entered processing or shipment, changes or cancellations may no longer be possible.

Any applicable statutory cancellation or refund rights remain unaffected.

8. Respectful Use of Our Website

We kindly ask that visitors use our website responsibly and lawfully.

You agree not to interfere with the website's operation, attempt unauthorized access, submit fraudulent orders or use our services for unlawful purposes.

We may restrict access where reasonably necessary to protect our customers, our business and the security of our services.

9. Intellectual Property

Our boutique name, branding, original written content and other materials created or owned by Her New Obsession are protected by applicable intellectual property laws.

You may browse and use our website for personal shopping purposes. Reproduction or commercial use of our original content without permission is not permitted, except as allowed by law.

Third-party brands and materials remain the property of their respective owners.

10. Third-Party Services

Certain features of our website, including payments, delivery and technical services, may be provided by trusted third-party providers.

These providers may operate under their own terms and privacy practices.

We encourage customers to review relevant third-party information where appropriate.

11. Privacy & Personal Information

Your privacy matters to us.

Information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy to learn more about how personal information is collected, used and protected.

12. Our Commitment & Legal Responsibilities

We strive to provide accurate product information, thoughtful customer service and a dependable shopping experience.

While we work to maintain a reliable website, temporary technical interruptions or service delays may occasionally occur.

To the extent permitted by applicable law, Her New Obsession is not responsible for losses caused solely by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

13. Applicable Laws

These Terms are governed by the applicable laws of Ontario and Canada, subject to any mandatory consumer protections that apply in a customer's jurisdiction.

Nothing in these Terms prevents customers from exercising rights or remedies available under applicable law.

14. Updates to These Terms

As our boutique grows, we may occasionally update these Terms to reflect changes to our services, business practices or legal requirements.

The current version will be made available on our website. Changes will apply as permitted by law and will not retroactively remove rights arising from existing purchases.

15. We're Here to Help

Should you have any questions about these Terms, your order or your shopping experience, please reach out through the contact form on our website.

We value every customer and appreciate the trust you place in our boutique.

A Final Note From Us

At Her New Obsession, we believe true luxury is found not only in beautiful things, but also in thoughtful details, meaningful service and the confidence of knowing you're shopping with care.

Thank you for choosing us to be part of your everyday moments of beauty.

With appreciation,

The Her New Obsession Team

Beautiful Finds. Everyday Luxuries.